- Access to unique performance monitoring for all customers
- Dedicated operations and maintenance team
- Proactive systems management provides maximum production
- 24/7 customer service support
ENGIE Distributed Solar has an expert team of in-house professionals overseeing the quality control and operations of our solar projects. We retain a field staff in regions across the country to support ongoing maintenance activities, and we strive to provide a best-in-class level of service. Our operations and maintenance (O&M) team keeps thorough records of site performance and deploys field staff to ensure that each and every project we oversee performs at its optimum capacity.
Our O&M Team
IT and Communication Specialists: Our monitoring equipment specialists maintain remote connectivity to our systems and ensure that all systems are communicating properly.
System Performance Auditors: ENGIE‘s monitors specialize in analyzing production data, addressing any discrepancies and verifying performance in accordance with expectations.
Regional Service Directors (RSDs)
ENGIE’s team of solar experts are strategically placed around the United States.
Troubleshooting and Servicing: Our RSDs are onsite, troubleshooting and servicing all sites in their region, ensuring top-level performance and production.
Safety and Quality Standards: Working closely with our contracting partners, ENGIE’s RSDs ensure that the industry’s highest safety and quality standards are met or exceeded.
Our team is available 24/7 to respond to any client needs.
Response Time: Our customer experience department specializes in managing SoCore’s response time and ensures that all systems are meeting their production expectations.
Customized Services: ENGIE customizes the O&M process for our clients to ensure that they are receiving the best combination of services to keep their systems running at top performance.
The ENGIE team is very proactive, focused and transparent. I have numerous projects underway at a time so their diligence frees me from having to constantly
check in and monitor progress.